Frequently Asked Questions

Frequently asked questions to help make your bankruptcy document retrieval process easier.

Q: "Who can order my records from my bankruptcy court proceedings?"

A: Bankruptcy court records are public records – which means anyone with enough information regarding your case can request them.

Q: "Are these my actual court records?"

A: Yes – These are the Official U.S. Federal Bankruptcy Court records that were issued by the judge presiding in your case.

Q: "How are my documents delivered?"

A: Your documents are usually e-mailed to you within 1 to 4 hours depending on volume and staffing. We strive for same day delivery as quickly as possible.

**Please be sure to whitelist [email protected] so that we may contact you via e-mail if necessary for further information or questions. Your documents will be delivered via e-mail. Please check your spam filters to ensure timely delivery.

Q: "When can I expect my Bankruptcy Documents?"

A: Your documents are usually e-mailed to you within 1 - 4 hours depending on volume and staffing. We strive for same day delivery as quickly as possible. This is our goal *NOT* a guarantee, however 99% of orders are processed within that timeframe.

In some instances, there could be a delay due to internet problems, document retrieval problems, etc.. that are out of our control. We will try to notify you if this occurs and you may cancel your order if desired or wait until the problem is resolved.

Depending on staffing, orders received after business hours, on weekends, or holidays may take a bit longer or may not be delivered until the next business day.

Q: "I want to buy or refinance my home. Do you know which records I need?"

Mortgage lenders often have different requirements for proof packages when financing a home. At the least, you will need a copy of your Schedules and Discharge papers or you may need your whole file/petition. Your lender will be able to advise you as to their preferences and requirements.

Q: "I need to work with past creditors and clean up my credit rating now that I have filed for bankruptcy. What paperwork do I need?"

A: Your Schedules and Discharge papers are typically sufficient. However, in cases where there are discrepancies on your credit report or you need to provide additional proof to the bureaus,they will require your entire file.

Q: "I filed for bankruptcy and I am still being harassed by debt collectors. What am I supposed to do to make this stop?"

A: For every creditor that contacts you, there is a simple and effective system that you should follow to prevent the continuation of hassling phone calls.

Send your creditors a copy of your Schedules and Discharge papers. Send this via certified mail to be able to prove that you sent it in the first place.

Then take about five minutes to file a complaint (make sure you know which debt collection agency is hassling you, not the company which you owe) with the Federal Trade Commission. They have a website with easy filing instructions.

Your complaint can be tallied with others to audit the collection agency and to fine them for breaking the law. You have the right to peace post filing, and you need to file a complaint for every infraction that occurs.

Q: "Will I be able to print them out? What format do my bankruptcy records come in?"

A: Yes – You can print them, email them, and save them to your computer for safe keeping. Your records are emailed in standard PDF format. You will need Adobe Reader or equivalent to read the files.

Q: "What if I filed with my spouse, will we both be on the bankruptcy papers; and whose name do we put on the order form?"

A: If you filed with your spouse (or anyone else) you will both be on the bankruptcy documents together. You can put either person's name and the last 4 digits of that same person's social security number on the order form, and we'll pull-up the documents showing you both.

Q: "How will I know if my records have been archived (warehoused) by the bankruptcy court?"

A: Only a small percentage of documents have been archived. You can simply place your order and we’ll contact you if they’ve been archived. If they are you will receive a refund. Most records before 1998 will be archived.

Q: "Are you part of the federal court system?"

A: We are an authorized retrieval service with authority to retrieve bankruptcy court records. We are not part of the government or federal court system.

Q: "What is your refund policy?"

A: All sales are final once your bankruptcy records have been e-mailed to you. If your records cannot be retrieved, a refund will be issued.